Hello!
We are a specialist consultancy that works with senior executive teams to get the best value from technology and modernise their organisations.
What We Do
We help executive leaders and boards to define, design and deliver programs to modernise their organisations.
We help you from the first step or join you where you are on your journey.
Modern Customer Journeys
Radically improve your customer’s experience using data-driven intelligent interactions.
Channel design with automation and personalised context.
Create brand differentiation and meaningful human connections.
Modern Employee Journeys
Reimagine your workforce and workplace. Check out our specialist services at nex-icon.
Activate your teams with new ways of working, new workplaces and future career trajectories.
Design human + machine combinations to boost your teams engagement and overall productivity of your business.
Modern Organisation Journeys
Expand your organisation into new markets, deliver new products or service innovations, integrate new acquisitions.
Optimise assets, costs, manage risk and execute critical sustainability imperatives. Check out our specialist services at nex-icon.
Use new business operating models as competitive weapons.
Work We’ve Delivered
Modern Customer Journeys
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From customer strategy to AI and data-enabled intelligent customer interactions design. Design and deployment of contact centre operating models, platforms, CRM and transaction system integration and insight analytics.
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‘Front stage’ true omni-channel service design, ‘Back stage’ systems and data modernisation and integration. Service journey and interaction optimisation and plain language communication analysis and design.
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Designed and delivered new regulation technology online solutions and automation for state government regulator.
Modern Employee Journeys
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Employee support operational models and streamlined organisational structure, governance and role design. Customer contact centre agent operational models.
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Innovative space + technology workplace strategy and design. Intelligent automation for superior experiential design, building and environmental sustainability, and carbon management.
Check out our dedicated services at NetZeroIQ.
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Business and technology operating models optimising human and machine combinations for productivity, engagement and strategic competitiveness.
Modern Organisation Journeys
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Platform-enabled market expansion strategy to new markets, new geographies, new innovations and digital services.
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Target operating model for new business, new markets. Business architecture-led capability design for market differentiation, new services and products speed to market.
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Multiple strategic projects for a global insurer and wealth management client